|WELCOME TO OUR ONLINE DANCEWEAR STORE|
Mailing address (Main Shop):
Star Dance Shop
6911 216th St, SW
Lynnwood, WA, 98036
Phone No.: 425-697-4708
Star Dance Provo
1312 Cinnamon Ridge Circle
Provo, UT 84606
Please contact Karson at 801-787-9373
Star Dance Canada
125-11780 River Road,
Richmond BC V6X 1Z7
Please contact Don 604-537-8363
Note for local customers:
If you want to come for dance shoes or dance costumes fitting, please email email@example.com for appointment. All items will be sold at IN STORE price.
Customers can place an order online or send an order by a fax. We will process your order within the same or next business day. Once the purchase item is delivered, we will inform you by email with a tracking number. If an item in your order is out of stock, you will be informed with the estimated delivery time.
All items are priced in US Dollar. We may change prices without advanced notice. Washington residents will be charged retail sales tax.
We accept all major credit cards including American Express, MasterCard and Visa. You may also pay with cashiers check or money order; we will send the purchased items after the payment is cleared.
For customers living outside USA/Canada, we may not be able to process your credit card payment. Please send the payment to firstname.lastname@example.org via PAYPAL and email us. We will process your order after receiving the payment. However, there will be 5% service fee if the merchandise is returned because Paypal is charging a higher handling fee.
1. Go to http://www.paypal.com
2. Read help instruction or top questions about how paypal work and how to register.
3. Open an account at paypal.com and follow the verification instruction.
4. Transfer money (no charge to the sender) to email@example.com
5. For more info about the payment transaction, please email us at firstname.lastname@example.org
We usually ship the purchased items via USPS Priority Mail or Express Mail. For US customers, shipping/handling charges starts from $7 for Priority Mail and $27 for Express mail depended on the weight.
For Express Mail delivery, we will ship in the same business day, if the order is received in before 9am (PST). For Priority Mail delivery, we usually ship the next business day.
Other shipping services are available. We can ship via USPS, FedEx or DHL. The customer will be charged for the exact shipping cost plus $5.00 handling charge.
You can check out the shipping charge by pressing the APPLY button after you enter the shipping address.
Exchanges and Returns
All dancewear returned must be unworn and unsoiled. Dancewear not in the same condition as it was shipped will not be returned for credit, refund, or exchange. If the dancewear has a tag attached, please don't remove it until you are sure about keeping them. We don't accept return dancewear without the original tag.
Returned dancewear must be received within 21 days from the shipping date with a copy of the original receipt. No returns or exchanges will be accepted after this period.
We recommend you insure all packages as we are not responsible for lost shipments. All shipping costs are the responsibility of the customer.
Please provide detailed instructions about your return or exchange in the return package.
For Exchanges: Shipping and handling cost will be charged, but there will not be any restocking fee.
For Returns: We will only refund the purchase price because shipping and handling fee will not be refunded.
All clearance or special order items cannot be returned for a refund.-
Size and Heel
We make all Star dance shoes to American size. Heel height of Star dance shoes will be the same as Supadance and Capezio.
Ladies' dance shoes:
Shoes of sizes 4-4.5 are only available at 1.5", 2", 2.2" or 2.5" heel height. Shoes of sizes 5-10.5 are usually available at 2" 2.2", 2.5", 2.8", 3" and 3.5" heel height.
Men's dance shoes:
For most styles, sizes 6.5-13 are available.
We don't have size 11+ for ladies' shoes and size 13.5+ for men's shoes.
Low heel Dance Shoes:
260101 = Ladies' low heel closed toe dance shoes, heel = 0.8"
167021 = Ladies' low heel open toe dance shoes, heel = 1.5"
160520 = Ladies' low heel open toe dance shoes, heel = 1.5"
*** BUY FIVE GET ONE FREE ***
If you purchased 6 pairs of STAR dance shoes (excluding clearance shoes) in the past 10 months without using coupon, we will refund the lowest purchase price among the six pairs you have paid to your credit card. You can combined orders from yourself or your friends and still qualify for this offer. However, these dance shoes have to be ordered and paid by the same customer, though the shipping address can be different.
We can customize your dance shoes or dance wear in a different material and style for a dance team. Please contact customer service at email@example.com for details. It usually takes longer time to deliver special ordered items. Items in a special order are not returnable or exchangeable for any reason.